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Frequently Asked Questions

Find answers to common questions about our waste collection services. If you cannot find what you’re looking for, our team is happy to help.

General Questions

Common Service Queries

Do you offer same day collection?

Yes, we offer same day collections where availability allows. We recommend contacting us early to secure a suitable time slot.

What areas do you cover?

We cover local surrounding areas for both domestic and commercial customers. Please contact us to confirm service availability in your location.

Are you a licensed waste carrier?

Yes, we operate as a licensed waste carrier and follow proper regulations to ensure responsible handling and disposal of waste.

Do I need to be present during collection?

Not always. As long as our team has clear access to the waste and instructions, the collection can still be completed.

What time will you arrive?

We provide an estimated time window before your collection date.

Do you call before arrival?

Yes, we can notify you before arriving where possible.

Waste Types

Items We Can Collect

What types of waste do you remove?

We remove general household rubbish, bulky items, furniture, appliances, and renovation waste.

Do you collect metal, UPVC and glass?

Yes, we collect scrap metal, UPVC windows and doors, and glass panels.

Do you take electrical appliances?

Yes, we collect fridges, washing machines, ovens, and other household electrical items.

Can you remove garden waste?

Yes, we collect branches, soil, plants, fencing, and outdoor materials.

Do you collect builders waste?

Yes, we remove bricks, rubble, plasterboard, wood, and renovation materials.

Are there items you cannot take?

Some hazardous materials cannot be collected. Please contact us first so we can advise.

Booking Process

How The Service Works

How do I book a collection?

You can contact us by phone or via the contact form to arrange a suitable date.

Do I need to move waste outside?

No, our team will handle lifting and loading if access is safe.

Can you collect from upstairs or flats?

Yes, we can remove waste from upper floors where access is available.

How long does a collection take?

Most collections are completed quickly depending on the amount of waste.

What if I have more waste than expected?

We can usually adjust the collection on the day if required.

Can I choose a specific day?

Yes, we will arrange a collection date that suits your availability.

Service Details

After Collection

What happens to the waste?

Waste is transported to authorised facilities where it is sorted and recycled where possible.

Do you recycle materials?

Yes, we aim to recycle and divert as much waste as possible from landfill.

Can I change my booking?

Yes, please contact us as soon as possible and we will help rearrange.

Do you offer business waste services?

Yes, we provide collections for offices, shops, landlords, and construction sites.

Do you provide regular collections?

Yes, scheduled collections can be arranged for businesses.

Will I receive confirmation?

Yes, we confirm booking details once your collection is arranged.

Get Started

Need Your Waste Collected?

From single items to full property clearances, Shepherds Waste Management makes rubbish removal simple. Tell us what you need removed and we’ll arrange a fast, convenient collection at a time that suits you.